terms and conditions
Thanks so much for stopping by and considering me to capture your special moments. Before we get started, here are a few important things to know. These terms and conditions are here to make sure we’re all on the same page and that your session runs as smoothly as possible.
By booking a session with Chantelle Santana Photography ("Photographer"), you agree to the terms outlined below covering things like bookings, payments, image use, and cancellations. Don’t worry—it’s all pretty straightforward, and if you have any questions, feel free to reach out anytime!
Scope of Work
The Photographer agrees to provide photography services as per the agreed-upon package and specifications outlined in the booking confirmation or invoice.
Sessions are limited to 5 people unless an Extended package, or Matric Farewell package is booked.
Booking and Payment
A non-refundable booking fee of 50% is required to secure your date and time. The remaining balance is due 1 week before the scheduled shoot date. Failure to complete payment may result in the cancellation of services.
dress rental
Dresses are included with some of the packages. The client is responsible for any damage to the dress beyond normal wear and tear.
Repair or replacement costs will be assessed accordingly.
Travel Fees
The first 10km from Durbanville is free. Thereafter, a travel fee of R6.00 per km applies. Any additional Fees/costs at the venue/location - to be paid by the Client
Late Arrival Policy:
Clients are required to arrive on time for their scheduled session. Late arrival will result in a shortened session, as the session will still end at the originally scheduled time. If the photographer’s schedule allows for an extension, additional time may be accommodated at an extra fee.
Image Delivery, EDITING & RAW Files
The lead time for receiving edited images is 2 to 4 weeks for standard sessions and 4 to 6 weeks for wedding photography. The Photographer will communicate any unforeseen delays promptly.High-resolution edited images will be provided digitally.
The final selection of images delivered is at the sole discretion of the photographer. Only the best images meeting professional quality standards will be included.
The editing style, colour grading, and overall artistic direction of the images are determined by the photographer and form part of their signature style.
Requests for re-editing or changes to the editing style may incur additional fees and are subject to the photographer’s approval. No RAW, unedited images will be released.
image use & copyright
The Photographer retains full copyright to all images. Clients are granted a personal use license, which allows them to print, share, and use the images for personal, non-commercial purposes. Commercial or third-party use of the images requires prior written permission and may involve licensing fees.
Privacy & POPI Act Compliance
The Photographer complies with the Protection of Personal Information Act (POPIA) to protect client data. Client images will not be used for marketing or promotional purposes without explicit consent. Clients can request the removal of images from online platforms at any time.
Cancellations & Refunds
Deposits are non-refundable. Cancellations made less than 7 days before the session will forfeit all payments. Rescheduling is allowed with a minimum of 48 hours' notice, subject to availability
Liability
The Photographer will take all reasonable precautions to deliver high-quality images. In the event of unforeseen circumstances (e.g., equipment failure, illness, extreme weather), liability is limited to a full refund of payments made. The Photographer is not responsible for lost or damaged images due to technical malfunctions beyond their control.
Force Majeure
Neither party shall be liable for failure to perform due to circumstances beyond their control, including but not limited to natural disasters, strikes, and government restrictions.
from $900
frequently asked questions
what should we wear?
Choosing what to wear can feel overwhelming, but don’t worry—it doesn’t have to be!
The key is to keep things simple, comfortable, and coordinated (but not too matchy). Soft, neutral tones like beige, cream, dusty blue, sage green, and muted pinks photograph beautifully and help keep the focus on your faces and connections.
Choose a complementary palette for everyone in the group. Mix solids and subtle textures. Example: Mom in a flowing cream dress, dad in olive green, kids in beige and rust accents.
Additional Tips:
- Opt for solid colors or soft patterns (like subtle stripes or florals).
- Choose textures like linen, knits, or lace for visual interest.
- Dress comfortably — if you’re not comfortable, it’ll show in the photos!
- Wear well-fitted clothes; avoid oversized or baggy clothing.
- Consider your location and season when picking outfits.
Avoid loud logos, busy patterns, and neon colors, as they can distract from the moment. Textures like knits, linen, or cotton add a nice touch without being too flashy.
And most importantly—choose outfits that feel like you and allow everyone to move and play comfortably.
Final Tips:
- Bring a backup outfit, especially for kids.
- Consider props or accessories that fit your story (blankets, hats, etc.).
- Opt for barefoot, neutral sandals, or simple shoes (especially for beach or indoor sessions).
- Steam or iron clothing before the session to avoid wrinkles.
Don’t hesitate to reach out! I’m happy to help you choose the perfect palette for your shoot, or even review outfit photos ahead of time.
when should i book my session
I recommend booking at least 4–6 weeks in advance, especially for weekends or golden-hour shoots.
Maternity and seasonal sessions tend to fill up quickly, so earlier is always better.
Maternity sessions are recommended at 36-38 weeks
Newborn session are recommended to take place 10-14 days after the little one's birth.
what happens if it rains?
If the weather isn’t cooperating, I’ll contact you to reschedule or move indoors. I always keep an eye on the forecast and will try and be as flexible to ensure you get the best photos possible.